Returns Policy

Returns & Exchanges Policy
We want you to shop with confidence. If you are not fully satisfied with your purchase, please review our returns and exchanges policy below.
Returns
-Items may be returned within 7 days of receiving your order.
-Products must be unused, unopened, and in original packaging.
Proof of purchase (order number or receipt) is required.
Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned or exchanged:
*Opened baby formula
*Opened diapers, wipes, or hygiene products
*Opened baby care or personal care items
Clearance or promotional items (unless faulty)
*Defective or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will arrange a replacement or refund at no additional cost.
⁠⁠*Exchanges are subject to product availability.
*Price differences will be adjusted accordingly.
*Exchange requests are processed once the original item has been received and inspected.
Refunds
-Approved refunds will be processed to the original payment method.
-Refunds may take 5–10 business days to reflect, depending on your bank.
-Delivery fees are non-refundable, except for defective or incorrect items.
Return Shipping
-Customers are responsible for return shipping costs unless the item is defective or incorrect.
-We recommend using a trackable courier service for returns.
How to Request a Return or Exchange?
To request a return or exchange, please contact us with:
1.Order number
2.Reason for return or exchange
3.Photos (if the item is damaged or incorrect)
📧 Email: [email protected]
📱 WhatsApp: 0762520042
Consumer Protection Act
This policy is in line with the South African Consumer Protection Act (CPA).