FAQ
GentleMasters – Baby & Kids Essentials
1. What is GentleMasters?
GentleMasters is a baby and kids essentials store offering quality, affordable, and trusted products for newborns, infants, toddlers, and young children.
2. Where do you deliver?
We deliver across South Africa. Delivery times may vary depending on your location.
3. How long does delivery take?
Orders are usually processed within 1–2 working days.
Delivery typically takes 2–5 working days, depending on your area.
You will receive tracking details once your order has been shipped.
4. How much is delivery?
Delivery fees are calculated at checkout based on your location.
We may also offer free delivery on selected promotions or minimum order amounts.
5. Are your products safe for babies?
Yes. We prioritize baby-safe, quality-tested products. We carefully select suppliers to ensure our products meet safety standards suitable for infants and children.
6. What payment methods do you accept?
We accept secure online payments including:
Debit & Credit Cards
EFT (where applicable)
Other secure payment gateways available at checkout
All payments are encrypted and secure.
7. Can I return a product?
Yes. If you receive a damaged, incorrect, or faulty item, please contact us within 48 hours of delivery.
Products must be unused and in original packaging for returns to be processed.
8. How do I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS.
9. Do you offer bulk or wholesale purchases?
For bulk or partnership enquiries (including pre-schools and maternity clinics), please contact us directly.
10. How can I contact GentleMasters?
You can contact us via:
Email
WhatsApp
Social media direct messages
We aim to respond within 24 hours.
11. Do you offer discounts or promotions?
Yes! Follow us on social media to stay updated on:
Special promotions
Bundle deals
Seasonal sales
Loyalty rewards (coming soon)
12. Why should I buy from GentleMasters?
✔ Affordable pricing
✔ Carefully selected baby-safe products
✔ Reliable nationwide delivery
✔ Customer-focused service
We are committed to making parenting easier and more affordable.
